Delivery & Returns

When will I receive my order?

We print to order and items are normally dispatched the same day/next working day of payment being received. We will send you an email as soon as your item has been dispatched. We use Royal Mail to dispatch items and timescales following dispatch are generally as follows:

UK: 2-5 working days* (Highlands & Islands: 4-6 working days)(excluding weekends)
EUROPE: 8-12 working days* (excluding weekends)
USA: 10-14 working days* (excluding weekends)
Rest of World: 12-18 working days*(excluding weekends)

*Please note these timescales are approximate and are not guaranteed. Delivery timescales may change depending on your local postal carrier as well as at busier holiday periods such as Christmas etc.

How do I track my order?

Free shipping does not include a tracking service. You will be automatically notified with an ‘Order Confirmation’ email when we first receive your order and payment has been processed. You will then receive a ‘Dispatch Notification’ email when your item has been collected Royal Mail.

How much will postage cost?

Nothing, zip, nada! We will ship your items worldwide entirely free of charge. This is not a tracked service.

What is your Returns Policy?

If you are not satisfied with your purchase please email us in the first instance at enquiries@weebluecoo.co.uk within 7 working days of receiving your item. You have 30 days from the dispatch date to return your order to us for a refund (minus any postage costs). Items returned must be as new and in resalable condition. Please be sure to include the following information in your email:

Your full name, company name, postal address, email address and contact telephone number.
The order number of the item(s) you would like to return.
The reason for returning the item(s).

Delivery charges are non-refundable. We highly encourage you to return items via a tracked method.

Where do I send my returns to?

All orders placed on www.weebluecoo.com can be returned by post to:

Returns Dept.
Wee Blue Coo Ltd
17-21 Assembly Street
Edinburgh, EH6 7BQ

We highly encourage you to return items via a tracked method.

What if I receive a faulty or damaged item?

Wee Blue Coo will replace all damaged goods. Please carefully check your items once they have arrived. We must be advised of any damaged or faulty items received by emailing us at enquiries@weebluecoo.co.uk within 7 working days of receiving your order. Please state your full name, order number and the nature of the fault. In order to receive a quick resolution to the problem we ask that you follow the returns procedure below.

Simple Photo Returns (for damaged/faulty products only)
If your order arrived in less than satisfactory condition, speed up the resolution process by following these simple steps:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  1. Attach your photos to an email and send them to enquiries@weebluecoo.co.uk.
  1. Please include your order number, full name, company name and postal address, a brief description of the fault/damage and whether you’d like a replacement or a refund.

You will receive an email within 24-48 business hours confirming that your photo return is being processed. If your photo return is confirmed you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note Simple Photo Returns is available for damaged or faulty products only. If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed, once we receive the goods we will refund you in full including the return postage cost.

You must keep the damaged goods together with any damaged packaging until you receive instructions from us advising on how to proceed.

When will I receive my order?

We print to order and items are normally dispatched the same day/next working day of payment being received. We will send you an email as soon as your item has been dispatched. We use either Parcelforce 48, DPD or UPS to send all orders to ensure you receive your items quickly.

IMPORTANT – Customers who have the following postcodes will have their order sent via Royal Mail (1st class Recorded). This may take up to 5 working days from the date of dispatch for you to receive your order.
AB31 to AB38
AB40 to AB56
Channel Islands
HS
Isle of Man (IM)
IV1 to IV28
IV30 to IV32
IV36 to IV40
IV41 to IV49
IV51
IV52 to IV54
IV55 to IV56
IV63
KA27 to KA28
KW1 to KW14
KW15 to KW17
Northern Ireland (BT)
PA20
PA21 to PA38
PA41 to PA49
PA60 to PA78
PH4 to PH50
PH42 to PH44
ZE

How do I track my order?

You will be automatically notified with an ‘Order Confirmation’ email when we first receive your order and payment has been processed. You will then receive a ‘Dispatch Notification’ email when your item has been collected by the courier for dispatch, this will include your tracking number.

How much will postage cost?

Shipping is sent tracked via Parcelforce 48, UPS or DPD. Our post and packaging charges are as follows:

On orders from £75 ex VAT to £100 ex VAT – £7.99.
On orders over £100 ex VAT – delivery is FREE.

What is your Returns Policy?

If you are not satisfied with your purchase please email us in the first instance at enquiries@weebluecoo.co.uk within 7 working days of receiving your item. You have 30 days from the dispatch date to return your order to us for a refund (minus any postage costs). Items returned must be as new and in resalable condition. Please be sure to include the following information in your email:

Your full name, company name, postal address, email address and contact telephone number.
The order number of the item(s) you would like to return.
The reason for returning the item(s).

Delivery charges are non-refundable. We highly encourage you to return items via a tracked method.

Where do I send my returns to?

All orders placed on www.weebluecoo.com can be returned by post to:

Returns Dept.
Wee Blue Coo Ltd
17-21 Assembly Street
Edinburgh, EH6 7BQ

We highly encourage you to return items via a tracked method.

What if I receive a faulty or damaged item?

Wee Blue Coo will replace all damaged goods. Please carefully check your items once they have arrived. We must be advised of any damaged or faulty items received by emailing us at enquiries@weebluecoo.co.uk within 7 working days of receiving your order. Please state your full name, order number and the nature of the fault. In order to receive a quick resolution to the problem we ask that you follow the returns procedure below.

Simple Photo Returns (for damaged/faulty products only)

If your order arrived in less than satisfactory condition, speed up the resolution process by following these simple steps:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (if damaged).
  1. Attach your photos to an email and send them to enquiries@weebluecoo.co.uk.
  1. Please include your order number, full name, company name and postal address, a brief description of the fault/damage and whether you’d like a replacement or a refund.

You will receive an email within 24-48 business hours confirming that your photo return is being processed. If your photo return is confirmed you do not need to mail back your order. We will process the refund or replacement based on your photos.

Please note Simple Photo Returns is available for damaged or faulty products only. If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed, once we receive the goods we will refund you in full including the return postage cost.

You must keep the damaged goods together with any damaged packaging until you receive instructions from us advising on how to proceed.